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| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Support & Tickets | |||
| Unlimited tickets | ✓ | ✓ | ✓ |
| Embeddable chat widget | ✓ | ✓ | ✓ |
| Inbound email (email → ticket) | ✓ | ✓ | ✓ |
| Customer CRM (profile + full history) | ✓ | ✓ | ✓ |
| Tags, advanced filters & full-text search | ✓ | ✓ | ✓ |
| File attachments in replies | ✓ | ✓ | ✓ |
| Ticket merging | ✗ | ✓ | ✓ |
| Internal agent messaging | ✗ | ✓ | ✓ |
| Broadcasts & customer announcements | ✗ | ✓ | ✓ |
| Multiple inboxes | ✗ | ✗ | ✓ |
| Side conversations (internal escalation) | ✗ | ✗ | ✓ |
| WhatsApp & SMS | ✗ | ✗ | ✓ |
| Sneak peek & live typing preview | ✗ | ✗ | ✓ |
| Automation & Productivity | |||
| Configurable greeting bot | ✓ | ✓ | ✓ |
| Response templates | ✗ | ✓ | ✓ |
| Automatic assignment rules | ✗ | ✓ | ✓ |
| Recurring & scheduled tickets | ✗ | ✓ | ✓ |
| Auto-replies & business hours | ✗ | ✓ | ✓ |
| Agent skills & skill-based routing | ✗ | ✓ | ✓ |
| Agent groups & teams | ✗ | ✓ | ✓ |
| Integrations | |||
| Shopify integration (orders in ticket view) | ✗ | ✓ | ✓ |
| Order & shipment tracking | ✗ | ✓ | ✓ |
| TikTok Shop (two-way messaging) | ✗ | ✗ | ✓ |
| ✨ AI Suggestions | ✗ | 500 / month | Unlimited |
| Full REST API & webhooks | ✗ | ✗ | ✓ |
| API keys (programmatic access) | ✗ | ✗ | ✓ |
| Analytics & Quality | |||
| Core KPIs (CSAT, FRT) | ✓ | ✓ | ✓ |
| NPS tracking | ✗ | ✓ | ✓ |
| FCR (First Contact Resolution) | ✗ | ✓ | ✓ |
| Per-channel reporting | ✗ | ✓ | ✓ |
| PDF & Excel export | ✗ | ✓ | ✓ |
| Scheduled email reports | ✗ | ✓ | ✓ |
| Configurable SLAs | ✗ | ✗ | ✓ |
| Full audit log | ✗ | ✗ | ✓ |
| Self-service & Knowledge Base | |||
| Public knowledge base | ✓ | ✓ | ✓ |
| Customer self-service portal | ✓ | ✓ | ✓ |
| FAQ widget embedded in chat | ✓ | ✓ | ✓ |
| Internal agent knowledge base | ✗ | ✓ | ✓ |
| Support & Onboarding | |||
| Email support | ✓ | ✓ | ✓ |
| Priority support | ✗ | ✓ | ✓ |
| Dedicated onboarding | ✗ | ✗ | ✓ |
| 99.9% uptime SLA | ✗ | ✗ | ✓ |
| Monthly price | $79 | $199 | $399 |
Large team, specific requirements, annual contract, SSO/SAML or custom domain? Let's talk.
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