The bilingual FR/EN helpdesk for teams of all sizes

Centralize tickets, live chat, KPIs, and automations in one interface. Scalable from 1 to 50+ agents — GDPR compliant, REST API and SLA available.

Start for free See features

14-day free trial · No credit card · GDPR compliant · REST API & SLA

app.kimiadesk.com/tickets
Tickets
Live Chat
KPI Dashboard
Automations
Agents
Tickets — Today
+ New ticket
24
Open
▲ 3
4.2m
First response
FRT
94%
CSAT
▲ 2%
87%
Resolved
▲ 5%
#1042 Order not received — Marie D. Urgent
#1041 Refund requested — Shopify Open
#1040 International shipping question Resolved

Works with your existing tools

Features

Everything your
support team needs

Kimiadesk brings together all the tools to manage, measure, and automate your customer service in one interface.

Ticket Management

Centralize all incoming requests (email, chat, API) with statuses, priorities, labels, and agent assignment. Full history retained.

Live Chat & Embeddable Widget

Add real-time chat to your site with one line of code. Fully customizable to your brand colors. Agents reply directly from Kimiadesk.

KPI Dashboard

Track CSAT, FRT, resolution rates, and volume by channel in real time. Export reports for your management reviews.

Automation Engine

Build no-code routing rules: define conditions (channel, keywords, priority) and automatic actions applied to every incoming ticket.

Native Shopify Integration

Access your customers' Shopify order history directly inside the ticket. No more tab-switching.

100% Bilingual FR/EN Interface

Switch between French and English in one click. Perfect for international teams or e-commerce merchants selling abroad.

Comparison

The alternative that changes everything

The big platforms are built for 500+ agent teams. Kimiadesk is made for you.

  • Fraction of Zendesk's price

    From $79/month all-inclusive — no hidden fees, no minimum commitment.

  • Up and running in under 30 minutes

    No consultant, no training. Your agents are autonomous from day one.

  • Built for bilingual teams

    Native FR/EN interface, European hosting, built-in GDPR compliance.

Feature Kimiadesk Zendesk Freshdesk
Native bilingual FR/EN interface ✓ ✗ ✗
Shopify integration included ✓ ✗ ✗
Embeddable chat widget ✓ ✓ ✓
No-code automations ✓ ✓ ✓
Real-time KPIs (CSAT, FRT) ✓ ✓ ✓
European hosting (GDPR) ✓ ✗ ✗
Starting price $79/mo $165/mo $95/mo
Integrations

Connected to your everyday tools

Kimiadesk integrates natively with the platforms you already use.

Shopify

Order history inside every ticket

TikTok Shop

Native TikTok Shop seller support

Brevo

GDPR-ready email notifications

Stripe

Payment & refund access

Reporting

Monitor your support in real time

KPIs, customer satisfaction, response times — all your metrics in one place.

Kimiadesk — KPI Dashboard
CSAT
94%
↑ +3% this month
Response time
1h 24m
↓ -18% this month
Tickets handled
1,248
↑ +12% this month
Pending
14
open tickets
Tickets handled — Last 7 days
60 40 20 Mon Tue Wed Thu Fri Sat Sun 42 57 35 64 48 28 21

PDF & Excel export available from the Growth plan

Knowledge Base

Reduce tickets with a public FAQ

Publish help articles your customers can access 24/7. Fewer repetitive tickets, more time for real priorities.

  • ✓ Built-in rich editor (text, images, videos)
  • ✓ Instant search for your customers
  • ✓ Categories and tags to organize your content
  • ✓ Accessible via your dedicated customer portal
Help Center
Search our articles…
Popular articles
📦
Track my order
Delivery · 2 min read
🔄
Returns & refunds
Returns · 3 min read
💳
Update my payment method
Payments · 1 min read
Can't find what you need? → Contact support
Pricing

Starting at $79 / month

Start free for 14 days. No credit card. No commitment.

Starter
$79 /mo
1 agent incl. · +$28/extra agent
⭐ Popular
Growth
$199 /mo
3 agents incl. · +$38/extra agent
Pro
$399 /mo
5 agents incl. · +$33/extra agent
∞ Unlimited agents — add as many agents as you need on any plan, billed per extra seat
✨ AI add-on available (Growth & Pro) — +$11/mo · 500 suggestions  ·  +$22/mo · unlimited
See detailed pricing → Start for free
Your data is secure: 🔒 TLS 1.3 encryption 🇪🇺 European hosting ✓ GDPR compliant 💳 Payments by Stripe PCI DSS
Testimonials

What our beta customers say

94%
Average customer satisfaction
< 2h
Average response time
30 min
To be up and running
40%
Of manual tasks eliminated
★★★★★

"We migrated from Zendesk in one afternoon. Onboarding was immediate and the Shopify integration saves us incredible time on every ticket."

S
Sophie M.
Head of Customer Support — Shopify store, 12,000 orders/month
★★★★★

"The chat widget was live in 2 minutes. Our TikTok Shop customers can now reach us directly from our website. CSAT went from 87 to 94%."

K
Karim B.
Co-founder — Fashion e-commerce, TikTok Shop seller
★★★★★

"Finally a tool that truly does everything. The automations eliminated 40% of our support team's manual tasks."

A
Amandine L.
Director of Ops — Logistics SMB, 8 support agents
Contact

A question before you get started?

Write to us — we reply within 24h.

FAQ

Frequently asked questions

Everything you need to know before getting started.

Create your account with no credit card. You get access to all Growth plan features for 14 days. After the trial, you choose a plan or your account switches to read-only mode — your data is retained for an additional 30 days.
Yes. Kimiadesk accepts CSV ticket imports from all major platforms. Our team can assist with a zero-downtime migration. Agents are typically autonomous within 30 minutes of onboarding.
Yes, each agent can choose their own interface language independently. Your customers can also interact in their preferred language via the chat widget or customer portal — Kimiadesk auto-detects their language.
Your data is hosted on SOC 2 Type II and ISO 27001 certified infrastructure, in European data centers (Frankfurt). All communications are encrypted with TLS 1.3. Kimiadesk is GDPR compliant.
The Shopify integration (order history in tickets, automatic shipment tracking) is available from the Starter plan. Advanced automations based on Shopify data are available from the Growth plan.
Yes, no commitment and no cancellation fees. Cancel from your admin panel in one click. If you subscribed annually, you will be refunded for the remaining months on a prorated basis.

Ready to transform your customer service?

Join our first beta customers. 14 days free, no credit card. Up and running in 30 minutes.

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No commitment · Cancel anytime · Human support included