Activate the Autonomous AI Bot on chat and email. It understands requests, answers using your knowledge base, and closes tickets automatically.
20 free resolutions to try it out · No commitment · Compatible with Growth & Pro plans
From activation to your first bot-resolved ticket, expect less than an hour.
From your billing space, choose your tier. The add-on is available immediately.
Name your bot, choose its channel (chat, email, or both), and configure its closing rules.
The drag & drop builder lets you create decision trees without a single line of code.
Turn on the bot on your chosen channel and track resolutions, closing rate and quota usage.
A complete module, built for teams who want to handle more tickets without hiring.
The bot understands the request in natural language and automatically picks the right scenario.
Build your scenarios with a graphical editor. No technical skills required.
The bot answers from your own content — articles, CSV imports or web pages.
The bot pulls the customer's Shopify order status directly into the conversation.
Create several independent bots, each with its own scenarios and knowledge base.
The bot can close tickets with no human intervention, following your configured rules.
A drag & drop canvas to create decision trees, connect your tools, and test your scenarios before activation.
Drag nodes, connect them, configure actions from a side panel — no code required.
Simulate a full conversation with your bot before activation to check every branch of the scenario.
Add Shopify or your own APIs. Test the connection directly from the interface.
Pay only for what the bot resolves. 20 free resolutions to try it out. Overage capped at +20%.
Add-on available on Kimiadesk's Growth and Pro plans →
"The bot handles 60% of our TikTok Shop order-tracking tickets with no intervention. Our agents can focus on the real problems."
"The builder is really simple. In an hour I had built 3 scenarios and the bot was live on our Shopify store's chat."
"The knowledge base is impressive — we imported our FAQ and the bot answers better than some agents. And when it doesn't know, it escalates."
20 free resolutions to try it out. Live in under an hour.
No commitment · Growth & Pro plans · GDPR compliant · Hosted in Europe